Terms & Conditions

General Terms and Conditions no. 01/2014
valid from January 1, 2014

I. Guarantee and warranty terms to consumers

The warranty period is 24 months from the date of purchase.
Where the packing of goods or other documentation specified extended warranty period, the warranty applies. Longer warranty can also be expected of selected commodities. The list of goods with a longer warranty and extended warranty conditions are listed on www.bionaire.cz .
Mandatory safety regulations for use of the goods listed in Czech instructions for use. Manufacturer or supplier of goods liable for damages caused by failure to observe safety regulations for use of the goods.
The warranty repair the goods pass where it was purchased, or send by mail to the service center in Liberec (the repair). The address is here . Another way of transport must be approved by a provision in Liberec.
Goods can be personally handed warranty repair and to branches in Liberec, Prague or Brno. Addresses are here .
Goods for warranty repair must be submitted or sent in a complete condition, clean, with a description of the defect, an indication of who submits a claim (highly recommended to include phone number). If the goods were purchased from Ltd. Control systems must be accompanied by either a duly filled warranty (if the goods delivered), or proof of purchase. If the goods were purchased from other suppliers must be accompanied by proof of purchase and goods for which it was issued warranty certificate, and duly filled warranty.
Excessively soiled goods are not taken over for warranty repair if the repair List agrees that the goods to the customer's account is cleaned. Excessively soiled goods sent for repairs before repair clean. Goods prices were purified according to the valid price list.
If the goods are not for repair or cancel the purchase contract sent in original packaging with fixing inserts, repair or supplier is not liable for any damage during transport.
If the claimed goods have not been used (in comparison with the goods unpacked from consumer packaging is not dirty, is not it settled dust, the documentation is not dirty, wrinkled, etc.), And is passed on to claim complete and in its original packaging, exchanged for new, perfect.
If the goods were used, the customer has the right to exchange defective parts catalog for the new part.
If the claim is filed within six months from the date of receipt of goods and provision has been recognized as the defect defect warranty, the customer is entitled to exchange the goods or refund.
If the claim is filed after six months from the date of receipt of the goods, the goods shall be corrected if it is repairable. If goods are not repairable, replace with a new one or the buyer may rescind the contract.
The deadline for expert assessment of goods, if you can not decide on the complaint within three working days, may be up to 7 working days (see § 19, para. 3 of Act. No. 634/92 Coll. - On consumer protection, hereinafter ZOS).
Damage to goods caused by improper use, incorrect installation, operation, maintenance bezpředepsané, accessories, etc. Are defects in the goods.
Defects of the goods are not further damage resulting from:
any failure to comply with regulations for the use and maintenance of goods listed in the instruction manual,
mechanical damage caused by a fall or shock during transportation after the acquisition of title to the goods consumer,
encroachment into electrical or mechanical part of the goods,
insert foreign objects into the interior goods,
water penetration to the interior of the goods, which are not intended to come into contact with water or insufficient drying of the goods after the prescribed cleaning,
the failure, poor or inadequate performing maintenance or inspection prescribed in the instructions for use.
use excessively dirty filter or demineralization cartridges for cleaners and humidifiers,
partial or complete covering of the inlet or outlet openings for air on goods that are so equipped,
Defect goods not wear a reasonable time of its use.
Importer or supplier liable for any damages resulting from non-compliance with the conditions and deadlines for the exchange or wash the filter cartridges, or damages incurred by not applying the prescribed filtering and demineralization cartridges.
The warranty covers mechanical design and integrity of the filtration and demineralization cartridges in their original packaging, but not to their longevity when inserted into the machines.
The guarantee does not apply to battery life, cleaning, wetting or demineralization cartridges lamps and heaters.
If the claimed goods or incomplete documentation, or violation of the conditions warranties or goods were excessively worn, repair reject the claim.
If the repair does not recognize as a warranty repair under warranty violation, proceed as follows:
if the documents accompanying the address of the customer or his phone number to discuss the conditions with repair,
unless the documents accompanying the customer's address listed, informs repair of non-recognition of the repair warranty repairs as the one who took the patch from the customer and he has to discuss with the customer to provide.
The term warranty repairs must be no longer than 30 days, unless otherwise agreed with the customer.
When making a claim and collection of fixes in Prague or Brno seller or his authorized representative, if you can not decide on a claim immediately or within three days, submit the claimed goods to the repair shop for examination. The deadline appropriate for professional assessment of defects is 7 working days from receipt of the goods claimed by the seller or his authorized representative. This period is not included in the term corrections under Article. 22 (see § 19, Art. 3 ZOS). The term repair is then the time from receipt of goods from the customer to the day when the goods at a claim is ready for pickup, extended by the assessment of goods.
The term fix is ​​when you pass the complaint directly to the repair shop in Liberec time from the receipt of goods from the customer to the day when the goods are ready in the shop to pick up the goods are despatched by post to the address of the repair shop in Liberec hours after delivery until the day when the goods are handed over to the carrier to refund the customer.
If the repair patch additionally accepted as guarantee, the time to discuss the conditions under Article repairs. 21 counted by the deadline of warranty under Article. 22nd
During the exchange of goods for new ones with parts supplied as consumables (eg. The filter element, battery, etc.), If used, exchanged.
When receiving complaints from consumers subjected endorsing Correction sheet and against the signature List repairs before the customer a copy as proof of receipt of goods for repair. By signing List of repairs while the customer confirms that he agrees with the terms of repairs, which are printed on the List repairs.
When sending goods to fill the post repair sheet repair service center, which proves the acceptance condition of the goods - completeness of goods, completeness of documentation, whether the goods are cleaned according to instructions like.
Providing warranty does not affect the rights of consumers who purchase goods weighs under special legislation.

II. Customer service

Service information and other services are here:

Řidící systemy, s.r.o.
Ještědská 90 / 117a
Liberec 8
Czech Republic

tel. +420 485 130 303
e-mail: info@bionaire.cz

III. Warranty repairs

When accepting the goods for repair accepting fills Correction sheet and as proof of receipt of goods for repair issues transferring one of its copy. List of repairs signature while transferring confirms that it agrees to the terms of repairs, listed here and on the List of repairs.
When sending goods to fill the post corrections Correction sheet consignee, but is not responsible for the sender later claims as to the completeness or condition of the goods, nor for his loss, destruction or damage during dispatch for repair by mail.
Signature List of repairs or filling in accordance with art. 2 and 3 closed customer with a repair contract for work under § 2586 to 2619 of the Civil Code under the following conditions:
term repairs - if not ordered spare parts from the manufacturer should be repairing the term longer than 30 days,
scope, quality repairs - after repair goods must be using bezpečnéjako new goods, except for reasonable wear and tear. If you can not achieve this state of repair under normal conditions, at an agreed price or, repair repaired goods to the customer. The final price is determined after the repair and shall be itemized in the List of repairs.
repair price - if the price correction was the opinion of repair in comparison with the cost of goods at the time of repair, and taking into account the condition of the goods before the repair is too high, will require additional consent from the customer to perform repairs.
If during the handover of the goods to the agreed maximum repair cost of repair, repair is considered a high price corrections amount in excess of 1/3 of the sales price of the same or similar goods at the time of repair.
Unless the goods in agreement with the customer repaired and will be picked up in the shop in Liberec or the store in Prague, return it to the repair shop agreement with the customer by post at a cost assessment for goods and postage costs. If no agreement is reached, repair proceed under § 2609 of the Civil Code, or submit goods to collect electronic waste.
Goods after repair are either picked up in person in the shop in Liberec or the store in Prague or sent by post.
Repair is not responsible for the destruction of or damage to the goods when shipped from the repair by mail, but shipments insures the price of new products. The customer is obligated received goods without undue delay to check and apply for the post in the post prescribed deadline complaint.
In case of loss of goods when shipped from the repair by mail, the customer is entitled, after verification of claims and the payment of compensation to the sender on a new piece, in post-warranty repairs on the new piece after payment of repair costs.

IV. Unclaimed and uncollected orders

If repaired or returned goods picked up at the post office sends a repair agreement with the customer repeatedly on delivery against payment of repair costs and costs for additional postage and repeated handling.
When goods are not picked up after repeated sending or after the statutory deadline, the appeal is entitled to sell the goods at a reasonable price to pay for the costs or take them to a collection of electronic waste.
Repair announces intention to sell the goods in writing. A failure by the addressee within fourteen days, as it should be loaded with goods or not accept it again, repair of goods sold or scrapped.
If the selling price is higher than the cost of repairing and carrying out the sale, repair send the price difference to customer's account.
If marketable goods after repair, repair is passed into the collection of electronic waste.
The same procedure applies to unclaimed or uncollected warranty.

V. Warranty corrected things

Following warranty repair, the warranty extended by the period during which the case has been repaired except in cases where a customer fails to pick up the thing specified or agreed period of time - in these cases, the warranty period is extended up to 30 days.
If no defect is recognized as warranty and customer it pays, payable after correcting the matter of the original warranty period and corrective replaced and the customer paid parts are guaranteed for 24 months, and to work to repair associated warranty 6 months from the takeover of repairs.
U-warranty, the customer paid repairs, pay for replaced parts warranty of 24 months on the job associated with the repair warranty 6 months from the takeover of repairs.

VI. Contracting of a remote

Using a means of distance communication charge any costs.
Lessons on the right to withdraw and form for withdrawal in accordance NV no. 363/2013 Coll.
You have the right to withdraw from the contract without giving any reason within 14 days from the day following the date of receipt of goods.
To exercise the right of withdrawal must of its withdrawal from this contract in writing, inform the operator e-shop where you purchased the items, the company:

Řidící systemy, s.r.o.
Ještědská 90 / 117a
Liberec 8
Czech Republic

Reg. No. 14869713
VAT Reg. No. CZ14869713
tel. +420 485 130 303
e-mail: info@bionaire.cz

in the form of unilateral action (for example, by a letter sent through the postal service or e-mail). You may use the attached model withdrawal form the contract, but it is not your responsibility. Form is here .Využijete If this option, we will immediately send you a confirmation of receipt of such notice of withdrawal. ".
To comply with the deadline for withdrawal from the contract, it is sufficient to send the withdrawal before the expiry of the deadline under Article. 2.a.
If you withdraw from this contract, we will refund within 14 days of when we return clean, undamaged and complete catalog all the payments that we received from you, including the costs of delivery (except for the additional costs incurred as a result of your chosen delivery method it is different than the least expensive type of standard delivery offered by us). Reimbursement using the same means of payment you used (a) for the initial transaction, ie. A refund to your bank account or card payment "tab". The money can be collected in cash at the headquarters of the e-shop zde.Za refund not charge any fees.
Payment return to the receipt and inspection of returned goods
Goods without undue delay, within 14 days of the date when the withdrawal from this treaty, send back or pass them on at the e-shop here. The deadline is retained if you send us back the goods before the expiration of 14 days. When returning merchandise for more than 5 000, - CZK including VAT post, please insure the shipment at its real price. For damage to uninsured shipments max. 5000 compensation, - CZK.
Only bear the direct cost of returning the goods:
the cost of returning the goods damaged or incomplete, or repair damage (except for the repair of defects that would guarantee defects) are charged according to the rates applicable at the time of returning the goods. You are only liable for diminished value of the goods resulting from the handling other way than that which is necessary to establish the nature and characteristics of products, including its functionality.
The consumer can withdraw from the contract for the supply of sealed goods which were of container removal and use in contact with food - for hygienic reasons it is not possible to return (§ 1837 g Basic. No. 89/2012 Coll. - Civil Code), for example. screens, nets and dryers bowls, vessels and slow pressure cooker, foil and cans, vakuovačky, smokehouse.
For hygienic reasons, can not be returned to use the brush for dogs (Groom). Therefore, before you buy, make sure that your dog does not mind the noise of the vacuum cleaner.

The standard form for withdrawal is here .

Delivery costs:

To the Germany: 12 EUR. 

To the  other EU countries: 22 EUR.

All prices include VAT.

The contract will be stored electronically and will be archived in accordance with the Law on Personal Data Protection no. 101/2000 Coll. subsequent amendments and regulations. The buyer accepts the conclusion of the collection and processing of personal data in the database vendor after successful completion of the contract and until a written statement disagreeing with the archiving. Personal data may be based on the customer's written request to change or remove them from the database. Personal data of customers are fully protected against abuse and not transferred to any other person except for the carriers to whom the personal information of customers in the minimum extent necessary for the delivery of goods. Individual contracts are accessible only to trade operators.
Goods are sold under Reg. At the Regional Court in Usti n / L, Section C, File No. 278 in the OR, privacy controls Office for Personal Data Protection. ČOI monitors compliance with the law on technical requirements for products and Consumer Protection Act, health authorities monitor compliance with established laws for contact with food products.